Class Bookings

If you notice you're bookings are not appearing in the My Bookings tab, it may be because they have not synced yet.

If you have booked a class in other booking apps, it will take time for the booking to appear in the app visually. The booking is still booked however may not show right away. We expect bookings to sync and appear in the FS8 app within 24 hours. 

We recommend continuing to book from the FS8 app directly, your bookings will appear as expected in the app.

If after 24 hours your booking does not show, please reach out to your Studio who can raise a ticket with us.

Note: The Previous bookings tab does not show late-cancel or no-show bookings.

Check 1: Check your App email matches your Mindbody Email

In the FS8 App,

1. Tap your Profile picture > Settings > update Details > Contact details.
2. Check your email address is the same email address connect to your Studio's Mindbody account. 

If the email is different, contact your studio asking which email they have on file. They may need to merge your accounts if they have multiple email addresses on file.

Check 2: Contact your Studio

If you still have issues, contact your studio to confirm your membership type and activation dates. Find your studio contact details here: https://fs8.com/find-a-studio

To change, add or remove your calendar that is used for the Add to Calendar feature in the FS8 app, follow the steps below.

Step 1 - Add your calendar to your Mobile device

Ensure the calendar you wish to use is added to your phone's system. Here are instructions on setting up a calendar on Apple and Android devices.

• Apple iOS - Set up multiple calendars on iPhone
• Android OS - Add or remove an account on Android

Step 2 - Update the FS8 app settings.

1. Tap your Profile Icon
2. Tap Update details
3. Tap Add to calendar. If you haven't already given the app permissions, it may ask you to check permissions first.
4. Here you can change the Calendar that is used when you tap the Add to Calendar button after booking a class. 

Tips

• If you do not see your calendar, ensure it's added to your device as in Step 1, and the calendar is synced. 
• If you do not see any calendars in this area, it may be due to a lack of app permissions. Try to delete and reinstall the app and try again.

If you have a class pack-style membership, you can view the number of remaining classes in the FS8 app. The remaining classes are displayed before and after booking a class.

Currently, the app cannot display remaining classes for Limited memberships. These memberships function differently than class pack-style packages. We are working to release this feature in future updates.

You can also view your remaining classes in the Profile > Settings > Membership plans.