FS8 Booking App

If you notice you're bookings are not appearing in the My Bookings tab, it may be because they have not synced yet.

If you have booked a class in other booking apps, it will take time for the booking to appear in the app visually. The booking is still booked however may not show right away. We expect bookings to sync and appear in the FS8 app within 24 hours. 

We recommend continuing to book from the FS8 app directly, your bookings will appear as expected in the app.

If after 24 hours your booking does not show, please reach out to your Studio who can raise a ticket with us.

Note: The Previous bookings tab does not show late-cancel or no-show bookings.

Check 1: Check your App email matches your Mindbody Email

In the FS8 App,

1. Tap your Profile picture > Settings > update Details > Contact details.
2. Check your email address is the same email address connect to your Studio's Mindbody account. 

If the email is different, contact your studio asking which email they have on file. They may need to merge your accounts if they have multiple email addresses on file.

Check 2: Contact your Studio

If you still have issues, contact your studio to confirm your membership type and activation dates. Find your studio contact details here: https://fs8.com/find-a-studio

To change, add or remove your calendar that is used for the Add to Calendar feature in the FS8 app, follow the steps below.

Step 1 - Add your calendar to your Mobile device

Ensure the calendar you wish to use is added to your phone's system. Here are instructions on setting up a calendar on Apple and Android devices.

• Apple iOS - Set up multiple calendars on iPhone
• Android OS - Add or remove an account on Android

Step 2 - Update the FS8 app settings.

1. Tap your Profile Icon
2. Tap Update details
3. Tap Add to calendar. If you haven't already given the app permissions, it may ask you to check permissions first.
4. Here you can change the Calendar that is used when you tap the Add to Calendar button after booking a class. 

Tips

• If you do not see your calendar, ensure it's added to your device as in Step 1, and the calendar is synced. 
• If you do not see any calendars in this area, it may be due to a lack of app permissions. Try to delete and reinstall the app and try again.

If you have a class pack-style membership, you can view the number of remaining classes in the FS8 app. The remaining classes are displayed before and after booking a class.

Currently, the app cannot display remaining classes for Limited memberships. These memberships function differently than class pack-style packages. We are working to release this feature in future updates.

You can also view your remaining classes in the Profile > Settings > Membership plans.

Class counts is a feature for the FS8 app, designed to show you how many classes you’ve attended at your current studio.

You can find this in the PROFILE section of the FS8 app. Tap your Profile picture to view your Class counts card.

By attending classes at your studio, you’ll earn new attendance badges with new goals to reach.

We’ve worked hard to deliver functionality that not only provides you with clear insight into your visits but is more accurate than any other app that has displayed this information.

You can click the ‘detailed breakdown’ button on the class count page to see your total bookings and the values deducted to reach the true class count. 

Note: 

• Counts will only appear for the currently selected studio in the app. Currently, there is no way to view a total count across all your attended studios as one total count.

The class count includes only classes that you have been checked in for. If your studio did not check you in for a class, it will not reflect in the class count section of the app. 

We also only support Mindbody studios and classes at this time, but we are in active development to support Glofox in the near future.

View the below exclusions for Studio class counts:

• Class counts do not include booked classes you have not yet attended

• Class counts do not include classes you have attended but were not checked in for

• Class counts do not include No-Shows

• Class counts do not include Cancellations

• Class counts do not include Classes done at studios that were closed.

As an example:

Member Bruno has:

5 classes booked in for next week

45 classes he was checked in for at a Mindbody Studio

10 classes he wasn’t checked in for

10 classes that he didn’t attend

10 classes he cancelled

10 scans

10 classes at a Glofox studio

The raw total is 100 classes.

The true class count of eligible classes is 45 - this is what he will see in the FS8 app.

Currently, we do not support manual adjustments of the class counts by studios

After you have checked in to your class, the latest class data will be updated and reflected in the FS8 app within 24 hours.